As many health care professionals and executives know, progress has been slow on the transition to ICD-10, the latest medical classification list. This process has largely taken a backseat to other priorities for health care organizations, including electronic health records and the reduction of expenses. However, with the ICD-10 conversion date set for Oct. 1, 2015, it’s important to develop …
Providers have the Power to Provide a Customer Service Experience Patients are Looking For
Howell Consulting Group is committed to doing health care differently. The provider-patient relationship continues to be a cornerstone of healthcare. From the time the patient walks through the doors to the time the patient exits the building, there should be a satisfactory experience for both the patient and the provider. There’s an old adage that still rings true – your first …
